Total of 10-12 temporary positions from August 19, 2024 to October 31, 2024
Position Summary
The Operations Support Desk Representative is the first point of contact for the field leadership team. Representatives are responsible for providing accurate election related information in response to various inquiries, troubleshooting problems and providing solutions to issues.
Responsibilities:
- Answer and document inquiries professionally ensuring accurate information
- Follow-up in a timely manner on all inquiries not resolved immediately
- Identify and escalate priority issues as needed
- Accurately document unresolved issues as per guidelines
- Document all interactions with Field Leadership Team in an on-line ticketing system
- Other duties as assigned by supervisor.
Required Education, Skills, and Abilities
- Secondary school diploma or equivalent
- Strong customer services skills
- Strong verbal and written(Typing) communication
- Competency with Computers and smart devices
- Ability to work as part of a team
- Previous call center experience an asset but not mandatory
- Professional attitude when dealing with the field leadership team
- Ability to maintain confidentiality of election information.
Working Hours
- Call center hours will vary between 8:00 a.m.-8:00 p.m. (Monday to Friday) and 8:00 a.m. – 5:00 p.m. (Saturdays and Sundays (during the election period)).
- Flexible shifts available both full-time and part-time
- No vacation will be granted from date of hire to October 31, 2024.
Compensation: $25/hour
How to apply: Please submit applications by August 2, 2024, to [email protected]
Adherence to Organizational Values
Elections SK knows that election management impacts everyone in the province and that it plays an integral role in ensuring the integrity of democratic processes within the province. It is the responsibility of Elections Saskatchewan, and everyone who works at Elections Saskatchewan, to contribute to this larger vision through their work and their actions, both personal and professional.
Elections SK, and everyone who works at Elections Saskatchewan, must espouse the following values:
- Integrity – We administer elections that are reliable, secure, transparent, and accessible.
- Impartiality – We are objective and treat stakeholders equitably and fairly.
- Innovation – We improve and modernize the election system while maintaining the trust of our stakeholders.
- Service – We excel in how we serve stakeholders and colleagues in support of our mission.
- Dedication – We proudly and professionally administer electoral activities that support our democracy.
Adherence to Policy
Elections Saskatchewan, and everyone who works at Elections Saskatchewan, must adhere to the policies, procedures, and guidelines of Elections Saskatchewan, as well as relevant legislation, public health orders, or any other applicable employment related guidelines. Appointment to this position is subject to the submission of a satisfactory criminal record check.